Per il photocall del film Fortunata, di cui è protagonista, Jasmine Trinca ha sfoggiato un raccolto spettinato creato per lei da Roberto D’Antonio. Il look è caratterizzato da volume frontale e da ciocche raccolte sulla nuca che mettono in risalto le schiariture dei capelli dell’attrice.
Per il red carpet serale, Jasmine Trinca ha scelto di portare i capelli sciolti caratterizzati da un movimento morbido, invece Valeria Golino, per la cena ufficiale Kering, ha scelto di sfoggiare il suo natural look nella versione più glamour possibile. Roberto D’Antonio ha creato per lei un Curl Bowl, fra gli it looks di L’Oréal Professionnel per il 2017, è una cascata di ricci scomposti creati con l’aiuto di un ferro conico dal diametro molto piccolo e caratterizzati da un finish super brillante.
L’Oréal ha chiuso il 2016 con ricavi per 25,84 miliardi, in crescita del 2,3% a cambi correnti o del 5,1% a tassi costanti rispetto al 2015.
L’utile operativo si è attestato a 4,8 miliardi in rialzo del 3,3%, mentre l’utile netto è calato del 5,8% a 3,1 miliardi di euro. Questo calo è stato generato a causa delle svalutazioni decise su due marchi annunciate nel secondo trimestre dell’anno.
“L’Oréal ha chiuso un altro buon anno – ha commentato il presidente e AD Jean-Paul Agon – in un mercato della cosmesi favorevole, L’Oréal ancora una volta ha potenziato la propria leadership, grazie alle quote di mercato in aumento nelle principali tre aree geografiche dove opera. Tutte le divisioni hanno vantato vendite in progresso”. In particolare la divisione L’Oréal Luxe, che ha rafforzato la propria posizione, con un progresso del fatturato del 6,9 per cento.
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In the latest issue of the ‘Consumer Barometer’, the IFH institute for retail research in Cologne, and financial consultants, KPMG, take a look at ‘Customer Centricity’ and, thus, the question of which factors determine whether customers feel themselves to be at the centre of a company’s concerns. For the study, 500 people across Germany were polled in an online survey. The central finding was that it is, above all, the retailers, who are big on helping their customers with appropriate advice, who care about quality and who go out of their way to be obliging, that are most appreciated by customers.
According to IFH Köln, it is ‘absolutely vital’ for 51 % of respondents to get individual help and advice when making a purchase. Almost as many consumers (47 %) expect a customer-centred company’s sales staff to be available quickly to deal with their requests. Doubtless because of these factors, 72 % of respondents feel themselves better served at high-street retailers. “The staff are often a crucial factor in a company’s success at making customers feel that a company cares about them. At the same time, it is important for sufficient staff to be available and for them to be able to advise customers competently and on an individual basis. Retailers should, therefore, invest in their advisory and service provision, in order to meet customer’s expectations in this regard,” says Dr. Kai Hudetz, Chief Executive of IFH Köln. “When we talk about customer centricity, people want excellence across all channels: more than four out of five consumers expect information and communication independent of the particular sales channel. Currently, three quarters of consumers feel themselves to be better served, in terms of customer centricity, at a high-street retailer’s,” says Mark Sievers, Head of Consumer Markets at KPMG.
Alongside individual advice and rapid availability of staff, there are two other key factors that head the list of major criteria for customer centricity. For 69 % of respondents it is the quality of the product and services that is crucial. An obliging returns policy and returns options were important issues for 62 % of the consumers in the sample.
With the acquisition of the hair care company, Henkel further strengthens its hair professional business. Consumer goods company Henkel is to take over the hair care company Nattura Laboratorios, with head offices in Guadalajara, Mexico, together with concomitant companies in the USA, Columbia and Spain. Henkel reports that the deal includes some leading brands in the professional hair care market, including Pravana and Tec Italy.
“The high-performance and high-quality brands of Nattura Laboratorios are a perfect fit for our Beauty Care business. They will complete our Hair Professional Colorants core category and will reinforce Henkel’s global No. 3 position in this business. Moreover, this transaction will provide a platform for further growth in the attractive Latin American market”, says Pascal Houdayer, Executive Vice President and responsible for Henkel’s Beauty Care business.
“This acquisition is part of our strategy to strengthen our position in attractive markets and categories. We will expand our Hair Professional business in Mexico and further leverage our brand portfolio in the US hair professional market”, explains Hans Van Bylen, Henkel CEO.